Terms and Conditions

These Terms and Conditions (the “Terms”) govern your use of the website, services, and text messaging (SMS/MMS) program of Emergency Dental Clinic, doing business as EDC — Emergency Dental Clinic (“EDC,” “we,” “us,” or “our”), located at 560 W Main St Suite 202, Lewisville, TX 75057. By using our website, contacting us, scheduling an appointment, or opting in to receive text messages from us, you agree to these Terms.

1. About EDC

EDC — Emergency Dental Clinic is a dental practice providing urgent and emergency dental treatment, including emergency exams, pain and infection management, extractions, root canal therapy, dental trauma care, and same-day restorations. You can reach us by phone at 469-259-7922, by email at info@edcemergencydental.com, or in person at our clinic during our published hours: Open 7 days a week, 7:00 AM – 11:00 PM (emergency on-call after hours).

2. Medical and dental disclaimer

Content on this website is provided for general information only and is not a substitute for professional dental or medical advice, diagnosis, or treatment. No dentist-patient relationship is created by visiting this website or by sending us a message. Always seek the advice of a qualified dentist or physician regarding a dental or medical condition. If you are experiencing a life-threatening emergency, uncontrolled bleeding, difficulty breathing or swallowing, or facial swelling that is spreading, call 911 or go to the nearest emergency room immediately.

3. Appointments, cancellations, and payment

• Appointment requests made through the website, by phone, or by text are not confirmed until a member of our team confirms them with you.
• Please give us at least 24 hours’ notice to cancel or reschedule a non-emergency appointment. Repeated missed appointments may result in a fee, which will be disclosed to you in advance.
• Fees for treatment are quoted before care begins whenever clinically possible. You are responsible for any balance not covered by your dental insurance plan.
• We accept the payment methods listed at our clinic. Payment is due at the time of service unless other arrangements have been agreed in writing.

4. SMS text messaging program terms

These SMS terms apply to the text messaging program operated by EDC — Emergency Dental Clinic. If you give us your mobile number and agree to receive text messages, EDC sends appointment confirmations, reminders, and follow-up care instructions. Messages are sent only to patients who have opted in. Message frequency varies. Message and data rates may apply. By providing your mobile telephone number and opting in as described below, you agree to receive text messages from EDC at that number.

4.1 Program description and message types

EDC sends conversational and transactional text messages to patients and prospective patients who have opted in. Message types include:

• Appointment confirmations, reminders, and rescheduling notices;
• Post-treatment and follow-up care instructions;
• Billing, insurance, and paperwork notifications related to your visit;
• Occasional service notices about our clinic hours or availability.

4.2 How you opt in

You opt in to receive text messages from EDC by submitting the contact form on our website at edcemergencydental.com/contact after checking the optional SMS consent box that appears within that form, directly above the send button. The checkbox is never pre-checked, is never required to submit the form, and applies only to the mobile number you enter on the form. This is the only way we collect consent for text messages.

Consent to receive text messages is not a condition of purchase and is not a condition of receiving dental treatment from EDC. You must be at least 18 years old (or the parent or legal guardian of the patient) and the subscriber or customary user of the mobile number you provide.

4.3 Message frequency

Message frequency varies and depends on your appointments and your interactions with us. Most patients receive approximately 2 to 6 messages per month.

4.4 Cost

Message and data rates may apply. EDC does not charge for text messages, but your mobile carrier’s standard messaging and data rates will apply according to your plan.

4.5 How to opt out (STOP)

You can cancel the SMS service at any time by replying STOP to any message you receive from us. After you send STOP, we will send you a single confirmation message to confirm that you have been unsubscribed, after which you will no longer receive text messages from EDC. You may also opt out by calling us at 469-259-7922 or emailing info@edcemergencydental.com. If you opt out, we may still contact you by telephone or mail about your care.

4.6 How to get help (HELP)

For help with the text messaging program, reply HELP to any message, call us at 469-259-7922, or email info@edcemergencydental.com. We will reply with contact information and support instructions.

4.7 Supported carriers and delivery

Our messaging program is supported by major U.S. wireless carriers, including AT&T, Verizon Wireless, T-Mobile, Sprint, U.S. Cellular, Boost, MetroPCS, and others. Carriers are not liable for delayed or undelivered messages. Delivery of messages is subject to effective transmission by your mobile carrier and is not guaranteed.

4.8 Changes to your mobile number

You agree to notify EDC if your mobile telephone number changes or is deactivated, so that we do not send messages intended for you to someone else.

4.9 Privacy and no sharing of mobile data

Your privacy matters to us. Please review our Privacy Policy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties. Information may be shared only with service providers that help us operate the messaging program, and those providers are contractually prohibited from using it for any other purpose.

4.10 Protected health information in text messages

Standard text messaging is not a fully secure or encrypted channel. We limit the clinical detail included in text messages. Please do not send sensitive health information by text; call us instead. By opting in, you acknowledge this limitation.

5. Acceptable use of this website

You agree not to use this website to submit false information, impersonate another person, transmit malicious code, attempt to gain unauthorized access to our systems, or interfere with the operation of the site. We may suspend access to anyone who violates these Terms.

6. Intellectual property

All content on this website, including text, graphics, logos, and images, is the property of Emergency Dental Clinic or its licensors and is protected by applicable intellectual property laws. You may not reproduce or redistribute it without our written permission.

7. Limitation of liability

To the fullest extent permitted by law, EDC is not liable for any indirect, incidental, or consequential damages arising from your use of this website or the text messaging program, including damages resulting from delayed or undelivered messages. Nothing in these Terms limits our liability for the professional dental care we provide, which is governed by applicable law and professional standards.

8. Changes to these Terms

We may update these Terms from time to time. The effective date at the top of this page shows when they were last revised. Continued use of our website or messaging program after an update means you accept the revised Terms.

9. Governing law

These Terms are governed by the laws of the State of Illinois, without regard to its conflict of law rules.

10. Contact us

Emergency Dental Clinic (EDC — Emergency Dental Clinic)
560 W Main St Suite 202, Lewisville, TX 75057
Phone: 469-259-7922
Email: info@edcemergencydental.com