Privacy Policy

Emergency Dental Clinic, doing business as EDC — Emergency Dental Clinic (“EDC,” “we,” “us,” or “our”), respects your privacy. This Privacy Policy explains what information we collect through our website, our clinic, and our text messaging (SMS/MMS) program, how we use it, who we share it with, and the choices you have. It applies to 560 W Main St Suite 202, Lewisville, TX 75057 and to edcemergencydental.com.

1. Information we collect

• Contact information you give us: name, mobile and home telephone numbers, email address, and mailing address.
• Appointment information: the reason for your visit, preferred times, and scheduling history.
• Health information: dental and medical history, treatment records, clinical images and X-rays, and insurance details that you or your provider give us.
• Messaging information: your mobile number, your consent (opt-in) record, the date and method of consent, and the content and delivery status of messages exchanged with us.
• Website usage information: IP address, browser type, pages viewed, and similar technical data collected automatically.

2. How we use your information

• To provide, coordinate, and follow up on your dental treatment;
• To schedule appointments and send confirmations and reminders;
• To bill you and process insurance claims;
• To meet legal, regulatory, and professional record-keeping obligations;
• To operate, secure, and improve our website.

3. Text messaging (SMS) privacy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties. We share mobile information only with the messaging service providers and telephone carriers that are strictly necessary to transmit our messages to you; those providers are contractually prohibited from using the information for any other purpose, and we do not sell, rent, or trade mobile numbers or opt-in records to anyone.

You can stop receiving text messages at any time by replying STOP to any message, or by calling 469-259-7922. Reply HELP for assistance. Message and data rates may apply, and message frequency varies.

4. When we share other information

We disclose information only as described here:

• Treatment: with dental specialists, laboratories, pharmacies, or other providers involved in your care;
• Payment: with your dental or medical insurance plan to obtain authorization or payment for treatment;
• Service providers: with vendors who host our systems, operate our scheduling and messaging tools, or process payments on our behalf, under written agreements limiting their use of the information;
• Legal requirements: when required by law, subpoena, court order, or public health and safety obligations.

We never sell your personal information.

5. Protected health information and HIPAA

Health information we hold about you as a patient is protected health information under the Health Insurance Portability and Accountability Act (HIPAA) and is handled in accordance with our Notice of Privacy Practices, which is available at our clinic and on request. Where this Privacy Policy and our Notice of Privacy Practices differ regarding protected health information, the Notice of Privacy Practices controls.

6. Data security

We use administrative, technical, and physical safeguards — including access controls, encryption in transit, and staff training — to protect your information. No method of transmission or storage is completely secure, and standard SMS is not an encrypted channel, so please avoid sending sensitive health details by text.

7. Data retention

We retain patient records for as long as required by Illinois law and professional record-keeping rules, and we retain SMS consent and opt-out records for as long as needed to demonstrate compliance with telecommunications regulations.

8. Cookies and analytics

Our website may use cookies and similar technologies to keep the site working correctly and to understand how visitors use it. You can disable cookies in your browser settings; some parts of the site may then not function as intended.

9. Your choices and rights

• Request access to, or a copy of, your dental records;
• Request correction of inaccurate information;
• Opt out of text messages (reply STOP) or emails (use the unsubscribe link);
• Request deletion of information we are not legally required to keep, subject to applicable law.

To exercise any of these rights, contact us at privacy@edcemergencydental.com or 469-259-7922.

10. Children’s privacy

Our website is not directed to children under 13, and we do not knowingly collect information online from children. Information about minor patients is provided by a parent or legal guardian in the course of treatment.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The effective date above shows when it was last revised, and material changes will be posted on this page.

12. Contact us

Emergency Dental Clinic (EDC — Emergency Dental Clinic)
560 W Main St Suite 202, Lewisville, TX 75057
Phone: 469-259-7922
Email: privacy@edcemergencydental.com